News

Message from the Superintendent: November 2015

Supt. MessageArguably no time of year epitomizes the importance of customer service like the holiday shopping season. Visit a store between Black Friday and Christmas Eve, and it’s almost a given that things will be hectic. Even with long lines and crowded aisles, businesses can set themselves apart by creating a welcoming environment. Quality customer service is the difference between feeling lost in a “retail wilderness” and experiencing the true expertise of a personal guide who cares enough to show you the path to that perfect gift.

The value of customer service is just as important in public education. Education professionals can go that extra mile to help our visitors navigate the registration process, resolve a misunderstanding, or develop a relationship that leads to a better classroom experience for a child.

Nearly all of our over 5,000 employees are taking part in customer service training. These workshops were customized for the unique needs of our stakeholders by Dale Carnegie Training. This international organization has implemented training in over 400 of the Fortune 500 corporations. Our goal is to maintain a standard of service that highlights five areas of focus.

  • Responsiveness – Addressing our parents and community in a timely manner.
  • Competency – Providing accurate and helpful information.
  • Empathy – Demonstrating compassion for the real life situations our families face each day.
  • Reliability – Providing a welcoming, trustworthy environment on a consistent basis.
  • Value – Making our parents feel that we hear them when they express concerns.

While addressing our seniors during May graduations, I made a point to thank the parents. They chose to send their kids to us…just like our community volunteers and corporate partners choose to dedicate time and resources. In order to make Jefferson Parish Public Schools the first choice of all stakeholders, we need the full support of our parents and visitors. This customer service initiative is just one more investment in the future of our students.

As we move closer to Thanksgiving, a time that has been historically dedicated to share time with our families, I want to express how thankful I am to be part of Jefferson Parish and JPPSS. I’m excited to see the opportunities we can provide for our students together as we make JPPSS the world class system we all know it can be.