4600 River Road
Marrero, LA 70072


About Us

The mission of the technology department is to provide and foster an innovative, customer-focused foundation for technology solutions for the Jefferson Parish Public School District (JPPSS). Technology facilitates the support of the system network to provide students with access to computer hardware, services, and media-rich, interactive and innovative learning environments.


Technical Support Help Desk

For assistance with any technology issue, you may contact the help desk at 504-349-8585 or use our Help Desk Request Form to open a service ticket and someone will resolve your issue promptly.


Please visit our “BuyTech” online technology quote system to shop for computers, printers, promethean boards and many other technology items. Quotes for your selected items will be instantly emailed to you so that they may be attached to your requisition.


Email services are responsible for the maintenance and administration of all GroupWise email user services. We also monitor and update system email addresses for existing, new, and transferred employees, as well as provide second-level troubleshooting of GroupWise issues reported via service tickets called in to the help desk. All requests for new or moved users as well as problems should first be reported to the help desk.

Password Instructions

Instructions To Change Your Password

Repair Shop

Our repair shop troubleshoots hardware related issues that may arise on desktops or laptops.

The West Bank Repair Shop located on the first floor of the Administration Building Annex located at 4600 River Road, Marrero LA 70072.

The East Bank Repair Shop at the Paul Emenes Building located 822 South Clearview Parkway, Harahan, LA 70123.

Repair Shop hours are 7:30 a.m. – 4:30 p.m.

E-Waste Pickup

For any technology E-Waste pickup needs, please fill out the Property Disposal Form online.

Policies & Forms

Software Downloads and References

Promethean Guides
Software Downloads
  • ActivInspire (Please see the guide “How to Get Your ActivInspire Serial Number” above after downloading)
  • Sophos Anti-Virus
  • Flipchart Viewer (Download to view Promethean flipcharts. You must create an account through Promethean Planet in order to download viewer.)
Resources Tools

NBC Learn K-12 ( is a multi-media collection of more than 14,000 videos, documents and images from NBC News. In addition to historic primary-source newscasts from the NBC News archive, NBC Learn K-12 is updated daily with current events drawn from the programs and platforms of NBC News. The resources in NBC Learn K-12 are aligned to curriculum as well as correlated to Louisiana State Standards and the Louisiana Common Core Standards. Videos can be streamed, downloaded, and integrated into on-line learning management tools.

JPPSS Middle and High Schools now have access to NBC Learn thanks to a partnership with the United States Golf Association (USGA) and Chevron Corporation. They’ve come together to create NBC Learn’s newest original series, “The Science of Golf,” focusing on STEM through the lens of one of American’s most popular sports. Along with The Science of Golf, all Middle and High Schools in the district have free access to thousands of videos on NBC Learn.

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Contact Us

Name Title Email
Almerico, Michael Technical Support Technician
Baker, Jason Technical Support Technician
Baptiste, Winston Telecommunications Support Specialist
Bordelon, Keith Network Support Specialist
Brady, Allen Camera System Specialist
Cambas, Frank Director of Technical Support
Deroche, Catherine Administrative Assistant
DiCarlo, Vincent Director of Technology
Glover, Jeremy Network Support Specialist
Guidry, Brittany Technical Support Technician
Harper, Jessica Programmer Analyst
Hicks, Edna Help Desk Technician
Hill, Debra Help Desk Technician
Hinrichs, Timothy Repair Shop Technician
Johnson, Joseph Technical Support Specialist
Le, John Technical Support Technician
Lopez, Guillermo Technical Support Technician
Mendez, Luis Technical Support Technician
Puderer, Jason Network Support Specialist
Roth, Christopher Executive Director of Technology
Simeon, Edward Technical Support Technician
Wertz, Ketih Email Support Specialist