Departments
Technology : Help Desk

Thanks for contacting the Help Desk.

Please review the following list of people to contact for specific tech-related concerns who may help solve your issue before you submit a request.

Issue/Request Contact Person Contact Information
Accelerated Reader Teaching and Learning http://edtech.jpschools.org/softwarehelp/
Apple Products
(All issues other than
wi-fi connectivity)
Apple Care https://getsupport.apple.com/
1-800-800-2775 (Option 3)
Aztec Assistive Technology (504)349-7912
Blocking/Unblocking of
Website and Email Addresses
Teaching and Learning instructional.technology@jppss.k12.la.us
Business Plus Lynne Gegenheimer lynne.gegenheimer@jppss.k12.la.us
Cable TV Issue Cox Cable TV Cox Customer Services
(866)396-3947
Child Nutrition Verna Scully verna.scully@jppss.k12.la.us
(504)349-8501
CKLA Teaching and Learning http://jpschools.org/department/teaching-and-learning/teacher-support-menu/
DBQ Online Teaching and Learning http://jpschools.org/department/teaching-and-learning/teacher-support-menu/
Discovery Education Software Help Desk http://edtech.jpschools.org/softwarehelp/
Eagle JoLynn Tompson jolynn.tompson@jppss.k12.la.us
Eureka Teaching and Learning http://jpschools.org/department/teaching-and-learning/teacher-support-menu/
GMetrix Lucy Lejeune lucy.lejeune@jppss.k12.la.us
Google Classroom Teaching and Learning http://edtech.jpschools.org/softwarehelp/
HMH Teaching and Learning http://jpschools.org/department/teaching-and-learning/teacher-support-menu/
iReady Software Help Desk http://edtech.jpschools.org/softwarehelp/
Kurzweil Assistive Technology (504)349-7912
LEAP 2025 JoLynn Tompson jolynn.tompson@jppss.k12.la.us
Learnzillion Teaching and Learning http://jpschools.org/department/teaching-and-learning/teacher-support-menu/
Lexia Software Help Desk http://edtech.jpschools.org/softwarehelp/
PLATO Software Help Desk http://edtech.jpschools.org/softwarehelp/
Rosetta Stone Teaching and Learning http://edtech.jpschools.org/softwarehelp/
Science Scope and Sequence Teaching and Learning http://jpschools.org/department/teaching-and-learning/teacher-support-menu/
Single Point of Entry Charel Baldassaro charel.baldassaro@jppss.k12.la.us
Social Studies Scope and Sequence Teaching and Learning http://jpschools.org/department/teaching-and-learning/teacher-support-menu/
Software Help Desk Software Help Desk http://edtech.jpschools.org/softwarehelp/
Studies Weekly Teaching and Learning http://jpschools.org/department/teaching-and-learning/teacher-support-menu/
TalentEd TalentEd@jppss.k12.la.us
Unique Student Support Services http://jpschools.org/department/teaching-and-learning/teacher-support-menu/
JPPSS Website Issue Webmaster webmaster@jppss.k12.la.us
World Book Online Teaching and Learning http://edtech.jpschools.org/softwarehelp/
  • Any issue concerning email accounts, contact the Email Administrator by emailing: JPPSSeMailAdmin@jppss.k12.la.us.
  • For price quotes for ordering new hardware or software, please visit the Buytech site.
  • To request an E-waste pickup, please submit a Property Disposal Form.
  • If your laptop was stolen, please click here to submit a stolen laptop report.
After troubleshooting with the subject matter expert listed above, and it is determined that there is a computer-related issue, and not the application, please continue to the Help Desk Request Form.

Help Desk Request Form